Glowbo Launch Tournament
Terms & Conditions
Date: Saturday 21 November 2026
Time: 6:00pm – 10:00pm
Venue: Norfolk Padel, Fakenham
Entry: £40 per team (two players)
Capacity: 12 teams
Match duration: 12 minutes
By entering the Glowbo Launch Tournament, participants agree to the following terms and conditions.
1. Registration and eligibility
1.1. The tournament is a doubles competition limited to 12 teams of two players.
1.2. Both players must have a Glowbo account and provide accurate registration details, including names, contact information and Glowbo account details where requested.
1.3. One player may register on behalf of the pair, provided both players have agreed to participate and accept these terms.
1.4. Each player may only represent one team.
1.5. Places are allocated subject to availability, completed payment and confirmation from Glowbo.
1.6. Anyone under 18 must obtain approval from the organisers before entering, subject to appropriate parental consent and safeguarding arrangements.
2. Entry fees and payment
2.1. Entry costs £40 per team.
2.2. The entry fee includes participation in the main tournament, the opportunity to take part in the One-Point Championship and one drink token per player.
2.3. Payment must be made through the official Revolut payment link provided during registration.
2.4. A registration is not confirmed until payment has been verified by the organisers.
2.5. An unpaid place may be held for up to 48 hours. If payment is not received within the stated period, the place may be released.
2.6. Once all 12 places are filled, additional teams may join the waiting list. Teams on the waiting list should not make payment unless offered a place.
2.7. If payment is received for a place that cannot be provided, the team will receive a full refund.
3. Tournament format and match rules
3.1. The tournament consists of group-stage matches followed by knockout rounds.
3.2. Each match is timed at 12 minutes. Matches must finish when the allocated match time expires, subject to the organisers' announced procedure for completing the point in progress.
3.3. Matches will follow the scoring rules communicated at the pre-tournament briefing.
3.4. Group rankings and qualification for the knockout rounds will be determined using the published tournament standings and tie-break rules.
3.5. Any required tie-break procedure for matches finishing level will be explained before play begins.
3.6. Matches will be scheduled across the available courts. Players must follow the allocated court and start times.
3.7. Teams must be ready to play when called. Repeated lateness or failure to appear may result in a walkover.
3.8. Tournament organisers may make reasonable adjustments to fixtures or scheduling where needed for safety or operational reasons.
3.9. Organiser decisions on sporting matters will be made fairly and consistently in accordance with the announced rules.
4. One-Point Championship
4.1. The event will feature a separate One-Point Championship during the evening.
4.2. The competition follows a winner-stays-on format, with players competing to build the longest winning streak.
4.3. Further participation and scoring instructions will be announced on the night.
4.4. The organisers may adjust the timing of the activity to accommodate the main tournament.
5. Cancellations and refunds
5.1. Teams may request a full refund if they withdraw by 11:59pm on 14 November 2026.
5.2. For cancellations after this date, Glowbo will attempt to fill the available place from the waiting list. If the place is filled, a full refund will be provided.
5.3. If the place cannot be filled, any amount retained will be limited to reasonable costs or losses resulting from the cancellation, up to the entry fee.
5.4. Player substitutions may be permitted with prior organiser approval.
5.5. If Glowbo cancels the tournament before it begins, registered teams will receive a full refund.
5.6. If the tournament is postponed, teams will be offered a place on the rescheduled date or a refund.
5.7. Nothing in these terms affects participants' statutory consumer rights.
6. Player conduct
6.1. Players must treat opponents, organisers, spectators and venue staff respectfully.
6.2. Unsporting behaviour, abuse, cheating or deliberate interference with match results may result in disqualification.
6.3. Participants must follow Norfolk Padel's venue rules and safety instructions.
6.4. Players are responsible for arriving with suitable sporting clothing, footwear and equipment.
6.5. Players must provide accurate match results and cooperate with the tournament's result-verification process.
7. Health and safety
7.1. Players participate in a physical sporting activity and acknowledge the ordinary risks associated with playing padel.
7.2. Players are responsible for assessing their fitness to participate.
7.3. Injuries or unsafe playing conditions must be reported to an organiser immediately.
7.4. Glowbo and Norfolk Padel will take reasonable steps within their respective responsibilities to maintain a safe event environment.
7.5. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence or any other liability that cannot legally be excluded.
8. Photography and video
8.1. Photography and filming may take place during the event.
8.2. Event footage may be used by Glowbo for tournament coverage, website content and social media promotion.
8.3. Players who do not wish to feature in identifiable promotional photography or close-up video should notify an organiser before the event or on arrival.
8.4. The organisers will take reasonable steps to accommodate these requests.
8.5. Personal data contained in photography and footage will be handled in accordance with applicable data protection legislation.
9. Glowbo Compete and results
9.1. The tournament will use Glowbo Compete to manage participation, fixtures, results and standings.
9.2. Players must follow the instructions provided for accessing their tournament information.
9.3. As the tournament uses timed matches rather than the set-based scoring required for rated competitions, matches will not affect players' Glowbo Skill Index (GSI).
9.4. Match results and tournament standings may be displayed publicly through Glowbo.
9.5. Any attempt to falsify or manipulate results may lead to disqualification.
10. Personal data
10.1. Glowbo will collect the personal information necessary to administer registration, payments, tournament communications and event participation.
10.2. Relevant details may be shared with Norfolk Padel and authorised service providers where necessary to deliver the tournament.
10.3. Payment processing is handled through Revolut.
10.4. Marketing communications are optional and separate from essential event information.
10.5. Further information is available in Glowbo's Privacy Policy.
11. Event changes
11.1. Glowbo reserves the right to make reasonable adjustments to the schedule, court allocation or competition arrangements where necessary.
11.2. Participants will be notified of significant changes as soon as reasonably possible.
11.3. Where an event is materially changed, disrupted or cancelled, participants retain their applicable consumer rights.
12. Contact
For questions about registration, payments, cancellations or tournament rules, please contact:
Glowbo
info@glowbo.co.uk
www.glowbopadel.com
These terms are governed by the laws of England and Wales, subject to any mandatory legal protections available to participants.
Last updated: 30 October 2026