We're here to help.
Something not working, or just need a hand? Here's how to reach the Glowbo team and get an answer.
The fastest way to get help is to email support@glowbo.co.uk. For bugs and feedback, the in-app feedback option gives us the detail we need to fix things quickly.
Email the team
The quickest way to reach a human is email. Write to support@glowbo.co.uk and tell us what happened, what you expected, and — if you can — which screen you were on. We read every message and aim to reply within a couple of working days.
Send feedback from inside the app
If something goes wrong or you have an idea, the in-app feedback option is the best place to start. It sends us your message along with the screen you were on and your device details, so we can reproduce the problem without a back-and-forth. You can attach a screenshot too.
You can also report a profile, match, photo or comment from the app if you see something that shouldn't be there. Reports go straight to the Glowbo team and stay private to you.
Common questions
Many questions are already answered on our FAQ page, including how Glowbo works, what the GSI rating is, and what to expect from the private beta. It's a good first stop before you email.
Your account, data and privacy
You can download a copy of your data or delete your account at any time from Settings → Privacy and data inside the app. Deletion is permanent and signs you out immediately.
Our Privacy Policy explains what Glowbo stores, why, and where it is processed. If you'd like us to help you access, correct, export or delete your data, email us and we'll take care of it.